# Customizing From Submission Notification Emails

**URL:** <https://community.hubspot.com/t/customizing-from-submission-notification-emails/50849>\
**Category:** Lead Capture Tools\
**Tags:** forms\
**Created:** [February 3, 2022, 3:22pm UTC](https://community.hubspot.com/t/customizing-from-submission-notification-emails/50849 "2022-02-03T15:22:16Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 3, 2022, 3:34pm UTC](https://community.hubspot.com/t/customizing-from-submission-notification-emails/50849/2 "2022-02-03T15:34:32Z")

</div>

Hi @Twigsmore,

As far as I know the default notification cannot be edited or changed. With a Professional subscription, however, you can create a simple contact-based workflow, enrolling contacts who submitted any form, and send an [internal notification](https://knowledge.hubspot.com/workflows/choose-your-workflow-actions#internal-communication) and fill it with the personalization tokens you’re interested in. This internal notification can be an internal marketing email with all design options you usually have in a marketing email.

The personalization tokens you probably want to include are:

- First name, last name
- Email address
- Company name
- Recent conversion

You can also generate a link to the contact record by following this syntax: [https://app.hubspot.com/contacts/your\_portal\_id/contact/personalization\_token\_for\_contact\_ID/](https://app.hubspot.com/contacts/your_portal_id/contact/personalization_token_for_contact_ID/)

Replace your\_portal\_id with, em, your portal ID, and add the personalization token for “Contact ID” at the end of the link. HubSpot will automatically create the full link.

In summary: Not possible in free and Starter, custom notifications require workflows.

Hope this helps!

---

_[View the full topic](https://community.hubspot.com/t/customizing-from-submission-notification-emails/50849)._
