# Customize Ticket section in inbox **URL:** \ **Category:** Tickets & Conversations\ **Tags:** enterprise\ **Created:** [March 26, 2021, 11:41am UTC](https://community.hubspot.com/t/customize-ticket-section-in-inbox/34592 "2021-03-26T11:41:17Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [March 26, 2021, 11:41am UTC](https://community.hubspot.com/t/customize-ticket-section-in-inbox/34592/1 "2021-03-26T11:41:17Z")
Hello, as the title says, I want to know if we can edit the ticket section in the inbox, where we create the ticket if there is no one already linked to the contact. We want to put a customized section of a ticket layout (listing our custom properties for ticket nd not the standard one) created by us and possily, to hide the standard layout. Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 26, 2021, 12:17pm UTC](https://community.hubspot.com/t/customize-ticket-section-in-inbox/34592/2 "2021-03-26T12:17:53Z")
Hi @Anonymous, If you want to change the properties that your team sees when creating tickets in your conversations inbox, you can do so under _Settings_ \> _Objects_ \> _Tickets_: ![39986i3ED1A7E189AFD936.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8536832da2eb0d15b34ebd0f9deaece7eb424afb.png) Click the _Manage_ button and you can select your properties. Best regards! ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [March 26, 2021, 3:50pm UTC](https://community.hubspot.com/t/customize-ticket-section-in-inbox/34592/3 "2021-03-26T15:50:04Z")
**Karsten thank you for the reply!**