# Customize Record Changes Not Populating to Record Page

**URL:** <https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527>\
**Category:** Tickets & Conversations\
**Tags:** professional\
**Created:** [August 1, 2024, 9:30pm UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527 "2024-08-01T21:30:49Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![CHayes7](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@CHayes7](https://community.hubspot.com/u/CHayes7)\
**Post date:** [August 1, 2024, 9:30pm UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527/1 "2024-08-01T21:30:49Z")

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I’m trying to customize the forms/records that will show when I open a ticket, but I’m getting an error message and the forms are not showing. How do I get this to work? I’ve had success doing this for the Deals object, but no luck here. Here are some pics of the issue and my settings:

 ![Screenshot 2024-08-01 at 5.26.13 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/8/9866fa91814799ca83ce05108420cfab69643a10.png)

 ![Screenshot 2024-08-01 at 5.26.31 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/b/b6910bc78e50b89f5e8bf59d65e8af5254926a9f.png)

 ![Screenshot 2024-08-01 at 5.26.40 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/9/29abaf489636c438fadfb222b4381ccf02509998.png)

 ![Screenshot 2024-08-01 at 5.28.52 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0473a04d5a22d4f1266a13f5f3c432aba1459ef5.png)

 ![Screenshot 2024-08-01 at 5.29.18 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/3/233d1bacc3b15648b66a65b94a51d96778381d93.png)

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [August 1, 2024, 9:37pm UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527/2 "2024-08-01T21:37:17Z")

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Hi @CHayes7

I might off, but you it looks like you are in a ticket building an associated object card?

Are you associating tickets to other tickets? Not seeing anything would indicate no other ticket is associated to the ticket you are looking at, hence no information is being populated.

Frank

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**Author:** ![CHayes7](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@CHayes7](https://community.hubspot.com/u/CHayes7)\
**Post date:** [August 2, 2024, 6:12pm UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527/3 "2024-08-02T18:12:21Z")

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Thanks for your reply. I’m in a Ticket card i’ve labelled “Test”. I added some custom fields in the “Customize Record” feature and assigned the right team to it. My expectation was that I would be able to go into a new or existing ticket and be able to fill in those custom fields I created. The problem is, all I get is this error and it won’t let me enter any information into the ticket. Thoughts on what may be going on here?

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [August 2, 2024, 7:01pm UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527/4 "2024-08-02T19:01:30Z")

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Hi @CHayes7

Based on the screenshots you shared you are in a ticket record called Test that has associated object CRM cards. These are, as I explained earlier, attempting to display information of associated tickets (as per your other screenshot). Associated record cards will display only, they can’t be edited, and will only display information when the corresponding record is associated.

Please take some time to [read this article](https://knowledge.hubspot.com/object-settings/create-cards-on-records) which outlines the types of CRM cards you can create. It sounds to me that a [property list card](https://knowledge.hubspot.com/records/use-cards-on-records#property-list) is the one you will need for your use case.

Frank

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**Author:** ![CHayes7](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@CHayes7](https://community.hubspot.com/u/CHayes7)\
**Post date:** [August 2, 2024, 8:21pm UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527/5 "2024-08-02T20:21:15Z")

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That was it! Thank you for spotting that error.

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [August 8, 2024, 10:39am UTC](https://community.hubspot.com/t/customize-record-changes-not-populating-to-record-page/113527/6 "2024-08-08T10:39:59Z")

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