# Customize Properties **URL:** \ **Category:** Gmail Sales Extension\ **Tags:** sales-email, mobile-app, crm\ **Created:** [September 20, 2024, 5:59am UTC](https://community.hubspot.com/t/customize-properties/116729 "2024-09-20T05:59:47Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![chicagokalo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chicagokalo/32/84083_2.png) [@chicagokalo](https://community.hubspot.com/u/chicagokalo)\ **Post date:** [September 20, 2024, 5:59am UTC](https://community.hubspot.com/t/customize-properties/116729/1 "2024-09-20T05:59:47Z")
I am in need of assistance. | | I was looking at the Chrome Extension connected to Gmail. I noticed that the properties to not match the format that I created in the CRM. Ironically, my IOS app has the same outdated properties that I see my Chrome Extension. I need help changing them.Thank you. | | ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [September 20, 2024, 6:01am UTC](https://community.hubspot.com/t/customize-properties/116729/2 "2024-09-20T06:01:49Z")
Hi @chicagokalo, What exactly do you mean when you say “not match the format that I created in the CRM”? Can you give an example and share screenshots? Best regards ---
**Author:** ![chicagokalo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chicagokalo/32/84083_2.png) [@chicagokalo](https://community.hubspot.com/u/chicagokalo)\ **Post date:** [September 20, 2024, 6:24am UTC](https://community.hubspot.com/t/customize-properties/116729/3 "2024-09-20T06:24:52Z")
Here is an example of different properties listed for each platform: \*HubSpot CRM directly\* [image: image.png] \*HubSpot Gmail Extension:\* [image: image.png] \*IOS\* As you can see, the last two examples do not match the native HubSpot CRM. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [September 20, 2024, 6:25am UTC](https://community.hubspot.com/t/customize-properties/116729/4 "2024-09-20T06:25:47Z")
@chicagokalo I’m not seeing any screenshots, only file names. Can you please upload the images directly in the post editor, in your browser, in the HubSpot community? ---
**Author:** ![chicagokalo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chicagokalo/32/84083_2.png) [@chicagokalo](https://community.hubspot.com/u/chicagokalo)\ **Post date:** [September 20, 2024, 5:01pm UTC](https://community.hubspot.com/t/customize-properties/116729/5 "2024-09-20T17:01:34Z")
Were you able to see the screenshots? Thanks ---
**Author:** ![chicagokalo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chicagokalo/32/84083_2.png) [@chicagokalo](https://community.hubspot.com/u/chicagokalo)\ **Post date:** [September 20, 2024, 6:34am UTC](https://community.hubspot.com/t/customize-properties/116729/6 "2024-09-20T06:34:55Z")
Sure. You will see below that the first list of properties is different from the 2nd and 3rd list of properties. Each is coming from a Contact. **1) Native HubSpot CRM** ![Screenshot 2024-09-20 010722.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/a/ca0b14d0712f5c286c43d470ca40fdbf6b17d632.png) **2) Gmail Extension:** ![Screenshot 2024-09-20 010907.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/7/d764ab3f7e5854300c1a62955cb726e5524820f3.png) **3) HubSpot via IOS** ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/c/fcd137fa12a029ae33227556a367a9a89b2cef35.jpeg) ---
**Author:** ![chicagokalo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chicagokalo/32/84083_2.png) [@chicagokalo](https://community.hubspot.com/u/chicagokalo)\ **Post date:** [September 22, 2024, 12:37am UTC](https://community.hubspot.com/t/customize-properties/116729/7 "2024-09-22T00:37:37Z")
I figured this out. Settings → Data Managment/Objects/Contacts → Preview Customization → click on “update preview cards” . ---
**Author:** ![A\_4](https://avatars.discourse-cdn.com/v4/letter/a/e8c25b/32.png) [@A\_4](https://community.hubspot.com/u/A_4)\ **Post date:** [October 2, 2024, 9:48am UTC](https://community.hubspot.com/t/customize-properties/116729/8 "2024-10-02T09:48:11Z")
Thanks, this saved my life! Why HubSpot makes things so difficult? ---
**Author:** ![RPielanen](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@RPielanen](https://community.hubspot.com/u/RPielanen)\ **Post date:** [October 11, 2024, 3:01pm UTC](https://community.hubspot.com/t/customize-properties/116729/9 "2024-10-11T15:01:05Z")
Hi, thanks for figuring out and sharing. Have you also been able to change the order of the properties in the Gmail extension? If I open a contact in the hubspot extension, I would like to change the order of the company section. I have the right property in there but it’s all the way at the bottom. if I go to Settings → Data Managment/Objects/COMPANIES → Preview Customization → click on “update preview cards”. And change the order. It doesn’t reflect on the gmail extension. Thanks in advance. ---
**Author:** ![TSuhorukova](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@TSuhorukova](https://community.hubspot.com/u/TSuhorukova)\ **Post date:** [May 2, 2025, 12:13pm UTC](https://community.hubspot.com/t/customize-properties/116729/10 "2025-05-02T12:13:59Z")
Thank you! I have updated contact and company property list by adding and removed ones I don’t need. Now, on the right side of my gmail I see changes, however some of removed properties are still appearing. Any ideas why? ---
**Author:** ![MDowgwillo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mdowgwillo/32/193998_2.png) [@MDowgwillo](https://community.hubspot.com/u/MDowgwillo)\ **Post date:** [March 26, 2026, 3:48pm UTC](https://community.hubspot.com/t/customize-properties/116729/11 "2026-03-26T15:48:03Z")
I’m also having trouble here. I’m on the page. I’ve got it set up correctly. On Hubspot \> Contacts, it shows up correctly. On the Gmail extension, it is using old settings, which WERE customized at one point (it shows some custom fields, just not the ones/ordering I want) Is there a setting somewhere that makes the contact card synch to the gmail extension or other explanation? ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [March 26, 2026, 6:45pm UTC](https://community.hubspot.com/t/customize-properties/116729/12 "2026-03-26T18:45:42Z")
Hey @MDowgwillo, Thanks for following up here! It looks like @chicagokalo provided their solution. Were you able to replicate the same troubleshooting steps? Shane, Senior Community Moderator ---
**Author:** ![chicagokalo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chicagokalo/32/84083_2.png) [@chicagokalo](https://community.hubspot.com/u/chicagokalo)\ **Post date:** [April 21, 2026, 11:53pm UTC](https://community.hubspot.com/t/customize-properties/116729/13 "2026-04-21T23:53:23Z")
It looks like the solution that I once implemented is no longer an option. I’m having the same issue as before. ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [April 22, 2026, 12:39am UTC](https://community.hubspot.com/t/customize-properties/116729/14 "2026-04-22T00:39:44Z")
Hey @chicagokalo, Thanks for following up here! I’ve just reviewed this thread, and I’m seeing now that the screenshots you posted per @karstenkoehler’s request were never posted. Would you mind uploading the issue again so that I can better understand what’s happening in an effort to find some possible next steps? Shane, Senior Community Moderator