As an agent in Help Desk, when viewing a ticket in split view and showing the right sidebar, I can currently see very limited information in the Company card for an associated company - Company Name, Owner, and Company Domain.
As an agent in Help Desk, I need to be able to customize the data shown on any card for an associated record (Contact, Company, etc) to ensure that values I will need to be aware of for every ticket are visible to me without having to preview or otherwise click into the associated record.
Note that this functionality is already present in the CRM view of a ticket. The existing “Ticket Record Layout” has customizable card views, and just want that customization extended to Help Desk views.