# Customize Helpdesk Email

**URL:** <https://community.hubspot.com/t/customize-helpdesk-email/112983>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [July 26, 2024, 2:04pm UTC](https://community.hubspot.com/t/customize-helpdesk-email/112983 "2024-07-26T14:04:25Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JegaMurugan](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@JegaMurugan](https://community.hubspot.com/u/JegaMurugan)\
**Post date:** [July 26, 2024, 2:04pm UTC](https://community.hubspot.com/t/customize-helpdesk-email/112983/1 "2024-07-26T14:04:25Z")

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Emails sent from helpdesk has subject as ticket name but it would be great if we could customise it like add the ticket id automatically and not do it manually every single time. Have some default sections like header, footer for the email which is generic and not using templates/snippets for every email.