# Customize from adress not working

**URL:** <https://community.hubspot.com/t/customize-from-adress-not-working/49298>\
**Category:** Tickets & Conversations\
**Tags:** email-deliverability\
**Created:** [January 6, 2022, 10:37am UTC](https://community.hubspot.com/t/customize-from-adress-not-working/49298 "2022-01-06T10:37:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cerdogan](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@cerdogan](https://community.hubspot.com/u/cerdogan)\
**Post date:** [January 6, 2022, 10:37am UTC](https://community.hubspot.com/t/customize-from-adress-not-working/49298/1 "2022-01-06T10:37:38Z")

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Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it.

Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending with [eu1.r.hubspot-inbox.com](http://eu1.r.hubspot-inbox.com). But i changed to customised from adress and saved it. Also in that page there is a small preview section it is also seen as correct. But when i send an email for a test. It shows me …eu1.r.hubspot-inbox.com.

I have to fix it quickly.

Thanks

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [January 6, 2022, 1:22pm UTC](https://community.hubspot.com/t/customize-from-adress-not-working/49298/2 "2022-01-06T13:22:31Z")

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Hi @cerdogan ,  
Are you paid subscriber or using a free account?  
If you are using a free account, then you might be seeing this.  
Check this article [here](https://knowledge.hubspot.com/email/using-a-free-email-address-in-the-from-address-of-a-marketing-email).  
Hope this helps!  
If we were able to answer your query, kindly help the community by marking it as a solution.  
Thanks and Regards.