5 years later … I’m a new user and shocked this isn’t included out of the box.
All I want is to edit the form submission email subject, and make the ‘from’ email address the one the user entered on the form so I can quickly reply to them without copy / pasting.
My ‘workaround’ is simply to include a Jotform in an iFrame. But why should I have to pay for a form service when Hubspot includes one (but it’s rubbish)?
+1
Please give us the ability to customize the fields on these emails. At the very least add a contact owner field.
This would be very helpful.
Currently, notification email titles are simply "New Submission on Hubspot Form “form name”, and the preview does not include any information about the new contact.
It would be great to customize these so that the contact email address/ company name appears in the email title, so we can quickly scan through and see what type of enquiry it may be.
I have had to implement a workflow workaround but would be much easier moving forward to edit the notification forms easily depending on where they are going and what information is required.
WOW,
I cannot believe it has been 5 years from the very first request and still you arent able to edit something so simple and that it is key for the team.
Hubspot, please start listening to your customers.
I want to customize this to add Original Source. When receiving form submissions, I, as a marketer, not only want to see the submission info but also where it came from. I can do this while going to the actual form submissions or clicking on the contact record but it would be helpful to have it in the submission notification email itself.
Original query submitted Feb 2017, and now 7 years later… no response at all from HubSpot?
This seems like very basic functionality that we should be able to amend and Brand these notifications with an Enterprise license!
Just asked support about this and would be nice to have
Still no way to do this other than adding an internal email in the workflow?
We would love to have this option to enable us to add additional fields to what people see when they get the “New submission on HubSpot Form” email.
Yes please! The subject line is way too long, and the info you want to see is at the end, where it gets cut off…
Would be a nice feature…
This is exactly what I need. I want to choose what appears in the notification, add things like source, and edit the subject line so I don’t waste the first half telling me it’s a notification from HubSpot but what it actual is. A workflow is a work around for this and just adds complexity, when we should be able to edit in the system. Pretty Please!
Please add this!
The ability to modify internal email submission notifications with our own logos, instead of Hubspots, is requested.
Would love for the formatting of these to be improved.
The current email format is hard for our Support Team to read because all fields appear with similar text styling, minimal spacing, and no clear visual distinction between form questions and submitted responses.
Better formatting/customisation would help support teams review submissions faster and respond more accurately.