Adding my thoughts as to why this should be considered a necessary addition.
My company uses our HS website mostly for sales, front-end only. We have a proprietary SaaS that we use for current clients, and while we would prefer that they went to the SaaS page directly to log in, some users will not convert to using a “portal” for their needs. In those instances, we have a form for “Current Clients” to basically send us their requests. Those currently go to a centralized inbox that has to be manually sorted to be delivered to the correct department or local office. Our system can parse data to deliver these emails directly but only from the “Subject” and “From” fields - so none of the HubSpot forms can be sent to the correct location all because the subject is “New Submission from HubSpot form…”
Even being able to edit just the subject line would help a ton of people who are currently relegated to using a workflow as a sub-par work around.
@papag We’ve used workflows and our own custom emails as a workaround for this. Since this is possible, to achieve another way it likely isn’t going to be addressed by the HS team any time soon.
After reading your response it might still be possible to use a workflow to accomplish the decision making and routing for what you are doing IF…and it’s a big IF…you can standardize the inputs from your forms based on the types of requests customers regularly make. e.g. customer requests can be grouped by Service A, Service B, Service C, Product D, Product E, etc.
If you have specific services you provide that you can break into groups or subgroups you could set up progressive forms to capture standardized answers at each step. e.g., a customer wants your help using Service A so they select that from a or multi-select checkbox. The progressive form recognizes Service A as the high-level choice and the second level of standardized subcategories for Service A pop up next. e.g. Part 1, Part 2, Part 3, etc.
You can use the standardized answers to these preliminary questions to route information for Service A to the team that handles that, Service B to the B team, etc. from within the workflow. You can even get more granular using the subcategories such that whatever team handles Service A, Part 2 for example, only gets responses with those choices.
You can still capture freeform info in a text area form element later in the form, but by standardizing some elements at the beginning you can at least partially automate the process based on the answers customers give you.
You can also create a catch-all that still goes to the central inbox for manual sorting for any requests that don’t fit neatly into any category, but hopefully standardizing your form inputs would reduce how much manual sorting your team would have to do.
Hope this is helpful.
Christopher
Just being able to remove or define the default wording, such as, “Contact reconversion by submitting on HubSpot Form” (which is followed by the actual form name) would be great. Having the form name would be enough.
this would be really useful to be able to customise the information our team receives in the email to help them handle enquires quickly.
It’s literally 2021. This is a basic feature available in most marketing automation platforms. After moving from a budget-friendly system to Hubspot, I was so surprised at how restrictive the form options are, including not being able to modify the subject line OR submission email. They really need to figure it out if they want to remain popular.
Would love to be able to change what fields are shown on these emails!!
Hey Joe,
Customization fo the email form notications would be helpful to me. Any updates from HubSpot on the status of this request?
--RF
Essential feature. Especially since we speak Swedish…
Voting for this idea!
Agree with this idea, even just being able to modify the subject line with a unique token like a ticket number or something similar.
Hopefully gets added in feature so FORM NOTIFICATION emails can be tweaked
We need to be able to customize the subject line and the fields that are included in the email notification for the sales team.
It would be so easy for hubspot to allow a custom subject line. SO EASY. the current “New submission on HubSpot Form ‘FORM NAME’” is both long and unhelpful! even just editing the stock e-mail subject to say “New ‘FORM NAME’ submission” would be more helpful - right now the submission inbox is just full of emails that all look exactly the same. I.e:
From: HubSpot Forms
Subject line: “New submission on HubSpot Fo…”
From: HubSpot Forms
Subject line: “New submission on HubSpot Fo…”
From: HubSpot Forms
Subject line: “New submission on HubSpot Fo…”
From: HubSpot Forms
Subject line: “New submission on HubSpot Fo…”
From: HubSpot Forms
Subject line: “New submission on HubSpot Fo…”
@JoeMayall this idea needs to be a thing. Seems basic… for people getting a lot of notifications the subject is useless unless we can customize it. And for those needing to send notifications to “outside” emails, all the HubSpot branding needs to be removed.
Hey Hubspot, you are at the magical number of 150 upvotes and this has been lingering since 2017… seems like a great time to start some dev!
Any update on this? It’s about time to do something about this!
We need the option to just select the different form properties for different forms and then send a sepearte notification to sales and to support.
Please get on this, HubSpot. This is a, demonstrably, in-high-demand (and necessary) feature.
Either make templates for various roles/functions and allow email fields and HubSpot properties to be added, or just give us the entire code or “template” - make our own function, styling and inclusions.
Hi! I would like for this feature to get added. Our Customer Service team has given us feedback that they aren’t happy with the appearance of the forms and there’s information they need to delete in order to respond to customers (unlike the submission emails from our old form system) and that creates more work for them.
I’m amazed this isn’t a feature already. This is such a basic request… Hubspot, please get on this!