I want to be able to see whether the outcome of a call was “not connected” to the right person, “connected” but not a quality conversation, or a “quality conversation” where that is defined as gaining an additional piece of qualifying information
I want to be able to see whether the outcome of a call was “not connected” to the right person, “connected” but not a quality conversation, or a “quality conversation” where that is defined as gaining an additional piece of qualifying information