# Customize Call Outcome options

**URL:** <https://community.hubspot.com/t/customize-call-outcome-options/1252>\
**Category:** HubSpot Ideas\
**Tags:** calling\
**Created:** [March 9, 2017, 2:36pm UTC](https://community.hubspot.com/t/customize-call-outcome-options/1252 "2017-03-09T14:36:18Z")\
**Posts on this page:** 1\
**Showing post:** 23

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**Author:** ![sheldonz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sheldonz/32/7399_2.png) [@sheldonz](https://community.hubspot.com/u/sheldonz)\
**Post date:** [November 28, 2017, 3:51pm UTC](https://community.hubspot.com/t/customize-call-outcome-options/1252/23 "2017-11-28T15:51:54Z")

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This would be very helpful for documenting the type of call that was made. For example, a prospecting call or a customer service call. We track KPIs based on the type of call and can’t record that now.

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_[View the full topic](https://community.hubspot.com/t/customize-call-outcome-options/1252)._