Customization token in the global footer editor

Developer Support CMS Development
1

Hello,
I have a problem with my global footer editor.
I can’t publish my changes without deleting a customization token.

However, I deleted this token but I still can’t publish my footer. So the changes are saved but they are not visible online.

Can you guide me so that I can see these modifications online?

Thanks for your help

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2

Hi, @EAzot :waving_hand: Thank you for your question. I have a few general troubleshooting suggestions + I’d like to invite some community members to offer their insight.

  • Clear Cache and Refresh (basic, but every so often it works)
  • Check Your Customization Token (If you’ve deleted a customization token, make sure that there’s no reference to this token)
  • Examine the Module Code (Make sure that all your HTML, CSS, and JavaScript code is valid and doesn’t contain any errors)
  • Check for conflicts (look at other parts if this is part of a larger template. Try removing other elements to see if this resolves the issue)
  • Try Publishing From a Different Browser or Device

Hey, @Jnix284 @albertsg @Brownstephen101, do you have any tips or troubleshooting suggestions for @EAzot?

Thank you very much! — Jaycee

3

Happy to help @Jaycee_Lewis , I think you’re on the right track with the “make sure that there’s no reference to this token.”

@EAzot even if you removed the configuration that used the personalization token, if the theme you are using has the option to add a personalization token, the CMS Free tools will limit you from publishing. It’s most likely that you had access to this tool previously through a trial or otherwise and now you don’t so it won’t let you publish.

We run into this a lot with the CTA capability, if someone is using a theme with CTAs and then they change their HubSpot plan to one that doesn’t include the CTA Tool, then no changes can be published to their website - even if all of the CTAs have been removed, because the theme gives you the option to add one, it essentially locks down the theme.

Without a link to the website or indication as to what theme you’re using, it’s hard to say for sure, but that’s my best guess as to what’s happening.