# Customise Create Ticket Form

**URL:** <https://community.hubspot.com/t/customise-create-ticket-form/103633>\
**Category:** Tickets & Conversations\
**Tags:** help-desk\
**Created:** [March 28, 2024, 9:57am UTC](https://community.hubspot.com/t/customise-create-ticket-form/103633 "2024-03-28T09:57:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![skylightipv](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@skylightipv](https://community.hubspot.com/u/skylightipv)\
**Post date:** [March 28, 2024, 9:57am UTC](https://community.hubspot.com/t/customise-create-ticket-form/103633/1 "2024-03-28T09:57:01Z")

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Hi,

In settings I can go to my customer portal and edit the colouring of my Ticket Listing and Detail page. But how do I edit the Create Ticket page so that I have more than these four fields? It’s hardly useful for a user to create a ticket in the portal without being able to say what the ticket is for. Where do I edit this form as it looks like it’s a Hubspot default?

 ![skylightipv_0-1711619726171.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/9/d9a77150d8c32a0f9532a47a995e2d9598458f3b.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 28, 2024, 10:01am UTC](https://community.hubspot.com/t/customise-create-ticket-form/103633/2 "2024-03-28T10:01:26Z")

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Hi @skylightipv,

You should find this form under _Settings_ \> _Website_ \> _Customer portal_ \> tab _Template_ \> scroll down to _Connect a Support form_.

There you should see the **name** of the form, which you can look up under _Menu_ \> _Marketing_ \> _Lead capture_ \> _Forms_, and adjust by following these steps: [Edit your form fields (legacy)](https://knowledge.hubspot.com/forms/edit-your-form-fields)

Best regards

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<div class="post-metadata">

**Author:** ![skylightipv](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@skylightipv](https://community.hubspot.com/u/skylightipv)\
**Post date:** [March 28, 2024, 10:11am UTC](https://community.hubspot.com/t/customise-create-ticket-form/103633/3 "2024-03-28T10:11:36Z")

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Thank you!!