# Customers having Invoice payment issues **URL:** \ **Category:** Commerce Tools\ **Tags:** payments-links\ **Created:** [February 9, 2026, 1:39pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989 "2026-02-09T13:39:26Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 9, 2026, 1:39pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/1 "2026-02-09T13:39:26Z")
I’ve had a couple of customers who haven’t been able to pay their invoices and experiencing errors Here’s a couple of different screenshots. Anyone know what might be happening or how I can troubleshoot? ![Checkout with The BRAologist.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/3/93517d0b42984eeb1e8e89916727dd35f920987f.png) ![Screenshot 2026-02-09 132947.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/6567a76caf950ee81409d1337de81fa6dd5d46d3.png) ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 9, 2026, 5:28pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/2 "2026-02-09T17:28:08Z")
I have done a test payment on andriod and it’s fine - I’m dreading it’s an iphone issue. Anyone else had the same? ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [February 9, 2026, 6:39pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/3 "2026-02-09T18:39:52Z")
Hey @03641 - thanks for posting here. We definitely don’t expect this behavior, so I’m hoping we can identify the issue. I’ve found a couple of similar Community posts (see [here](https://community.hubspot.com/t5/Commerce-Tools/Payment-Link-not-accepting-payments/td-p/999213) and [here](https://community.hubspot.com/t5/Commerce-Tools/Invoice-payment-links-not-working/m-p/1235941)), where it seems that the issue either resolved itself or required a disconnection and re-connection to Stripe. Before we take any action, can you please confirm: -How long have your customers seen this issue? -Have any of them reported what type of device they’re using? -If an incognito window helps resolve the issue? Shane, Senior Community Moderator ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 10, 2026, 11:34am UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/4 "2026-02-10T11:34:18Z")
Hi Shane, They are all on iphone and i’ve just discovered its been as long as the last 2 weeks. Android payments and desktop are still going through. ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 10, 2026, 11:56am UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/5 "2026-02-10T11:56:01Z")
I also recentely had another issue on iPhone with the menu for my website slipping behind the hero image. The template owners were taking a look, could this affect that, even though this is in the invoices app not on the site? ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 10, 2026, 12:05pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/6 "2026-02-10T12:05:44Z")
The plot thickens… New customers are beign created in stripe but the payment then fails ![03641_0-1770725128184.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/65f901796ba142289acaa41eccf2b6de0346a79d.png) ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 10, 2026, 7:18pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/7 "2026-02-10T19:18:09Z")
Been looking into this a bit more in stripe it says cancelled reason: duplicate but it would seem that’s coming from hubspot not Stripe On the payement page I see this, which shows soem framing security issue? ![03641_0-1770751038509.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/a4bd8358ffa27213f7c0b074837805fc69ba7c0b.png) ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [February 10, 2026, 9:16pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/8 "2026-02-10T21:16:24Z")
Hey @03641 - thanks for providing all of this context. The screen grab of these errors is really helpful. I’d like to tag in some folks with Stripe experience to see if they have any insight here. @Bryantworks, @HFisher7, and @ChristinaKay - any thoughts on what may be causing this behavior? Shane, Senior Community Moderator ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 11, 2026, 6:48pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/9 "2026-02-11T18:48:18Z")
Hi Shane, Do you know if there’s any way to disable apple pay within Hubspot for the stripe integration? Having done more testing today it’s that, so I’d like to remove it while i get it fixed ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [February 12, 2026, 7:39pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/10 "2026-02-12T19:39:13Z")
Any pros out there? It seems that it 's not just iphone and it’s soooo inconsistent ![03641_0-1770925145581.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/a/6adf68f672eee98a8338fa0e0206f90a1d7b8afa.png) ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [February 12, 2026, 7:48pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/11 "2026-02-12T19:48:05Z")
Hey @03641! Tagging in @danmoyle to see if he has any insight on this behavior. Shane, Senior Community Moderator ---
**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\ **Post date:** [February 18, 2026, 7:16pm UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/12 "2026-02-18T19:16:05Z")
Hey there @03641. While I haven’t experienced this, and we aren’t facing it as far as I know where I work, here’s maybe a little help. First, you specifically asked if there’s a way to disable Apple Pay within HubSpot for the Stripe integration. I agree with you, I think that’s the right instinct. You should be able to do this in Stripe Dashboard → Settings → Payment Methods, and toggle off Apple Pay. This won’t affect card payments, just removes the Apple Pay option that’s causing failures on iPhone. I found [this thread](https://community.hubspot.com/t5/Commerce-Tools/Invoice-payment-links-not-working/td-p/1233647) that seems like it might be somewhat related thread on invoice payment link failures. Answers there suggest that disconnecting and reconnecting the Stripe integration has resolved similar issues for other users. NOTE: If you do this, you must generate fresh payment/invoice links. Unfortunately, old links will break after reconnection. If it were me, I’d try to engage HubSpot Support and open a ticket with them. The framing security error and the “duplicate” cancellation in Stripe suggest this may be a platform-level bug on HubSpot’s side, specifically how they render the Stripe Apple Pay component within their invoice payment page. A support ticket referencing the specific errors (CSP/framing violation + Stripe duplicate cancellation) should help HubSpot’s engineering team investigate. You also mentioned a separate issue where your site’s menu was slipping behind the hero image on iPhone, asking if it could be related. What I found is that while that’s likely a CSS z-index issue with the template, it’s worth noting in your support ticket if you’re seeing both. It could indicate a broader rendering or iframe conflict on mobile Safari. I hope that helps some! ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [February 19, 2026, 5:00am UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/13 "2026-02-19T05:00:53Z")
Verify the invoice details (amount, due date, currency, and payment method). Check for failed or pending transactions with the payment provider or bank. Ensure billing information and tax details are correct and up to date. Clear outstanding balances before attempting a new payment. Contact support with the invoice ID and payment proof for quick[site](https://happymoddapk.com/) resolution. ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [February 19, 2026, 5:03am UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/14 "2026-02-19T05:03:26Z")
Customers experiencing invoice payment issues should first verify that all invoice details, billing information, and payment methods are correct and up to date. They should check for failed or pending transactions with their bank, ensure sufficient balance, and try an alternative payment option if needed. Clearing browser cache, disabling VPN or ad-blockers, and using a different device can also resolve gateway errors. If the problem persists, requesting a regenerated invoice and contacting support of [the spike](https://getthespikeapk.com) with the invoice ID and payment proof helps speed up resolution. ---
**Author:** ![03641](https://avatars.discourse-cdn.com/v4/letter/0/58956e/32.png) [@03641](https://community.hubspot.com/u/03641)\ **Post date:** [March 3, 2026, 7:02am UTC](https://community.hubspot.com/t/customers-having-invoice-payment-issues/145989/15 "2026-03-03T07:02:59Z")
So I believe I have fixed it by unplugging everything and reconnecting the integration. Luckily I don’t have subscriptions otherwise it would have been a Comms nightmare. So far so good Thanks everyone