Hi! Great suggestions in this idea - hope to see some movement on the customization possibilities for the standard surveys. Adding our use case:
Our customer support teams handle tickets raised by customers, in addition to inquiries from suppliers/partners. We would rather not send a CES survey to suppliers or partners given that they have a different relationship to our company, but their tickets should still be handled through our support channel (therefore routing supplier/partner tickets to an own pipeline is not an option). It would be great if we could exclude certain domains from receiving the surveys. I know this is possible with a custom survey, but then we lose some of the benefits of the standard surveys - such as data in the ticket properties “Last CES survey date/rating/comment”.