This please!
I thought the beta custom feedback surveys would resolve our issues but they do not sadly. Custom feedback surveys have reinrollment isues. It would also be great if the CES could be sent at a specific pipeline stage. For instance, we have a “Pending review” at this point it would send a review and if the survey is completed then the ticket would be moved on to either the “Client satisfied” stage or “client unsatisfied” stage based on their feedback. Unenrollment for this automation would be triggered if we manually move the ticket to either stage (if we got feedback though another medium).
Having the body and question of the CES survey be the same for everyone doesn’t make much sense. We arent comparing responses between businesses, we’re getting feedback for internal use. The question itself does not fit well with our model at all either.
The original posts other ideas are also excellent and I second them all. If I’ve made a mistake and the things I’m describing are possible then my mistake, but I have been on the phone with support several times with no resolution.