Hello !
I’m trying to use the Customer Success Workspace in BETA, and it looks great ! I wanted to implement it for our Account Managers, to follow up on their Enterprises and monitor activities.
Right now, they have Sales Subscription and not Service Subscription. Will it ever be available for Sales ? Or should I do a benchmark and change this team subscription ?
Thanks for your answer !
Clémence
Hi @ClemenceP,
HubSpot is currently driving a change where marketers, sales people and service and support reps each get their own workspace - and they require a corresponding seat. While anything might happen, I would consider it very unlikely that HubSpot opens up the customer success workspace to users with an assigned sales seat. You would have to look into purchasing the corresponding seats.
Best regards!
@karstenkoehler Hello !
Thanks for your answer ! We’re gonna look into service seats for this team then.
Best regards
To be honest this does not make any sense. Since CS mostly collaborates with sales, I already am paying for a sales seat, having to purchase an additional service seat just to access this workspace does not make any sense. Meanwhile the Customer Service team could also access both their Inbox and Customer Success spaces. Please rethink this.
You took the words out my mouth.