# Customer Service Communication Subscription Type

**URL:** <https://community.hubspot.com/t/customer-service-communication-subscription-type/28290>\
**Category:** Email Marketing Tool\
**Tags:** professional\
**Created:** [November 20, 2020, 3:57pm UTC](https://community.hubspot.com/t/customer-service-communication-subscription-type/28290 "2020-11-20T15:57:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![markjo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/markjo/32/99782_2.png) [@markjo](https://community.hubspot.com/u/markjo)\
**Post date:** [November 20, 2020, 3:57pm UTC](https://community.hubspot.com/t/customer-service-communication-subscription-type/28290/1 "2020-11-20T15:57:08Z")

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We sometimes need to send service related emails to a subsection of our contacts when we have service related incidents. On the subscription type I can see Customer Service Communication but I can’t select it.

How do I send an email with Customer Service Communication subscription type please?

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<div class="post-metadata">

**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\
**Post date:** [November 20, 2020, 5:09pm UTC](https://community.hubspot.com/t/customer-service-communication-subscription-type/28290/2 "2020-11-20T17:09:24Z")

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If you need to send something to your database outside of Opt-In preferences you would need to purchase the transactional email addon to allow emails to be sent outside of consent.

> **[How to Use Transactional Emails to Send Relationship-Based Emails in HubSpot](https://knowledge.hubspot.com/marketing-email/send-transactional-emails)**
>
> Learn how you can use transactional emails to send relationship-based emails to your contacts.