# Customer Service (Chat)

**URL:** <https://community.hubspot.com/t/customer-service-chat/36875>\
**Category:** Customer Feedback Tool\
**Created:** [May 6, 2021, 6:42pm UTC](https://community.hubspot.com/t/customer-service-chat/36875 "2021-05-06T18:42:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![APineda](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/apineda/32/87988_2.png) [@APineda](https://community.hubspot.com/u/APineda)\
**Post date:** [May 6, 2021, 6:42pm UTC](https://community.hubspot.com/t/customer-service-chat/36875/1 "2021-05-06T18:42:24Z")

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Does anyone know if hubspot sends them an email as well to maintain conversation with them when they close the chat?

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**Author:** ![natsumimori](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/natsumimori/32/39807_2.png) [@natsumimori](https://community.hubspot.com/u/natsumimori)\
**Post date:** [May 7, 2021, 3:58am UTC](https://community.hubspot.com/t/customer-service-chat/36875/2 "2021-05-07T03:58:09Z")

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Hi @APineda ,

You can send the chat transcipt to your contacts when the chat ends. Please check out this knowledge base article: [Chat with your website visitors- Email the chat transcipt](https://knowledge.hubspot.com/conversations/chat-with-your-website-visitors#:~:text=window-,email%20the%20chat%20transcript,-By)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 7, 2021, 3:59am UTC](https://community.hubspot.com/t/customer-service-chat/36875/3 "2021-05-07T03:59:19Z")

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Hi @APineda,

Not by default, no, except for an email chat [transcript being sent for live chats](https://knowledge.hubspot.com/conversations/chat-with-your-website-visitors#email-the-chat-transcript). Any other follow-up would currently have to be designed by yourself, after captuing a visitor’s email address in live chat or with a bot. This can be done with conversation-based workflows: You’d enroll conversations based on certain criteria (see the preview below). Once a conversation is enrolled, you can also send emails to the associated contacts:

 ![karstenkoehler_0-1620359929111.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/c/4c8a8cba5e484e96bc118e74c80f549409eddc65.png)

Related: A new beta was launched just recently, regarding [switching from live chat to email on the same thread](https://community.hubspot.com/t5/Tickets-Conversations/Channel-Switching-from-live-chat-to-email-on-the-same-thread/m-p/434939#M2314).

Hope this helps!