We would like to be able to add customer satisfaction surveys as a link in an email signature.
Use case: as an alternative to a post-email survey, we would like to be able to have a “How would you rate my reply?” question built into our responses in customer service email signatures.
Yes please!
This would be amazing!
Yes! I’ve been trying everything to get this to work aswell.
Or customers are no fan of extra mails…
It would be great if we could embed a feedback survey question or link to take a survey in my team’s email signature.
We would very much like this feature as well. We try and keep our emails a minimum whenever possible.
We would like to have something already with the “sad / happy faces” on the signature, without the customer having to open a new page with our csat. basically with this “extra step” we’re not receiving as much responses as we’d like to and this is making a negative impact on our KPIs since they’re not measurable vs out ticket volume