# Customer Satisfaction Survey

**URL:** <https://community.hubspot.com/t/customer-satisfaction-survey/120428>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [November 13, 2024, 4:35pm UTC](https://community.hubspot.com/t/customer-satisfaction-survey/120428 "2024-11-13T16:35:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Mteles](https://avatars.discourse-cdn.com/v4/letter/m/e19b73/32.png) [@Mteles](https://community.hubspot.com/u/Mteles)\
**Post date:** [November 13, 2024, 4:35pm UTC](https://community.hubspot.com/t/customer-satisfaction-survey/120428/1 "2024-11-13T16:35:11Z")

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Can anybody tell me when a Customer Satisfaction Survey is sent to the client in the chat?  
I am asking because we have many different statuses for your tickets, for example, we have “Closed” and “Resolved”.  
I would like the Csat to be sent when the ticket is set as “Resolved”. However, I don’t see the option to base the automation on the “Resolved” status.  
Any ideas?  
Thank you,  
Mizo