# Customer portal

**URL:** <https://community.hubspot.com/t/customer-portal/91872>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [October 16, 2023, 10:23am UTC](https://community.hubspot.com/t/customer-portal/91872 "2023-10-16T10:23:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SRaj43](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SRaj43](https://community.hubspot.com/u/SRaj43)\
**Post date:** [October 16, 2023, 10:23am UTC](https://community.hubspot.com/t/customer-portal/91872/1 "2023-10-16T10:23:17Z")

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Currently, the customer portal - ticket details page shows only the recent conversation and it is good to have an option show …  
All conversations related to ticket  
Ticket details submitted by the customer

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**Author:** ![DStaat](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dstaat/32/3537_2.png) [@DStaat](https://community.hubspot.com/u/DStaat)\
**Post date:** [October 25, 2023, 7:26pm UTC](https://community.hubspot.com/t/customer-portal/91872/2 "2023-10-25T19:26:28Z")

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Hey @SRaj43,  
I’d love to help you out here (especially because I know of a good customer portal app). Could you go into more detail on this? I thought any emails made on a ticket would show up in the portal.  
Best,  
-David Staat

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**Author:** ![FAmador](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/famador/32/74943_2.png) [@FAmador](https://community.hubspot.com/u/FAmador)\
**Post date:** [May 15, 2024, 5:17pm UTC](https://community.hubspot.com/t/customer-portal/91872/3 "2024-05-15T17:17:40Z")

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Hello! I wanted to mention that I contacted HS Support for this matter, and they helped me understand that **if you reply from the inbox (conversation)****, the customer can see the whole conversation**. But if you respond inside the ticket record by clicking reply in the email activity, it happens as you explained there.  
Hope this helps!

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**Author:** ![SRaj43](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SRaj43](https://community.hubspot.com/u/SRaj43)\
**Post date:** [May 16, 2024, 5:36am UTC](https://community.hubspot.com/t/customer-portal/91872/4 "2024-05-16T05:36:27Z")

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Hi, @FAmador Thank you for sharing this information, it helps!