Customer Portal - retrieves contact's email automatically in form

HubSpot Ideas
1

Hello,

I’m setting up the customer portal feature to manage our customers’ requests.

The form to file a new ticket is a good idea but the issue is the user needs to enter an email in order to be able to know which contact/company opened it. It’s a bit counter intuitive as the user needs first to log-in to the portal, we should be able to retrieve this information automatically (the “file a new ticket” http request includes the cookie with hubspot membership information), without requesting the user to enter it.

Aurelien

2

@ALequertier can you please share if you found any solution for this?

3

@ENserat looks like there was a recent update to allow sending forms without an email: Allow form submissions without email addresses to create contacts

It seems to work well, just remove the email field in the form, contact information will then be grabbed from the user’s cookie.