Add the ability to see all the threads related to a ticket in the customer portal. As is, if someone opens a new thread in a…

Hi @LucaDelFiore , Thank you for reaching out! I understand that you would like the ability to see all the threads to a tic…

Ticket from the Customer Portal View (First Thread) [Screenshot 2022-02-17 16.48.03.png] I open a new thread inside Hubspo…

I have very much the same problem in early setup of the portal - original ticket data can be seen when no response has been m…

Has anyone identified a workaround for this? Presently for tickets with multiple conversations (more than one) I have: Targ…

Upvoting for a customer. @JenWeiss Do you know if anything is planned to make this possible?

“To verify which conversations will appear in the customer portal, use the Conversations card in the ticket record’s right s…

Hi @CBell40 and everybody, Thank you for reaching out to the Community and for sharing your valuable feedback! Great job in…

Customer Portal - Multiple Threads on Ticket

avanderwell June 20, 2023, 4:14pm 7

Please fix this Hubspot this is severely impacting our customer relations.

Topic		Replies	Views
Allowing Clients to Read Previous Email Threads under Tickets on Customer Portal HubSpot Ideas help-desk	5	1515	November 4, 2025
Emails Customer Portal HubSpot Ideas professional	3	2257	September 19, 2024
Customer Portal : Show all ticket correspodence, not just the first "conversation" HubSpot Ideas help-desk	0	237	December 30, 2024
Restrict email threads in Customer Portal tickets HubSpot Ideas help-desk	1	972	October 4, 2023
Customer portal HubSpot Ideas help-desk	3	709	May 16, 2024