Has anyone identified a workaround for this? Presently for tickets with multiple conversations (more than one) I have:
- Targeted the original conversation as a base - customer have expressed that it is important to them that they have visibility to the original submission
Trashed all conversations associated with the ticket - Gone into the conversations trash and taken a screenshot (or copy and paste) the “trashed” conversations/threads
- Replied in the remaining thread with the C&P’d infor and or the screenshot.
This is not ideal for our brand or our customers