I agree with all of the above!
Agree. This isn’t really a proper ticketing system without some way for clients to interact with the ticket once they have submitted it.
Spy on me Hubspot doesn’t have it. It is the basic tool of a ticket manager. Everyone else has (zendesk, zoho, feshdesk, octadesk, …).
We agree with all the comments and upvotes here. This is a fundamental tool and urgently needed.
Thank you for closing the gap asap.
Hello,
I would like to also comment that having a end-user facing support inbox is paramount to my support operations. I am in the process of migrating from ZenDesk to Service Hub as my company has consildated sales and maketing ops into HubSpot. We are unable to move forward with our part of the migration, as we cannot risk a reduction in service provided to our current clients. They use and expect to have a support hub/inbox to view of all tickets they have and their organization have submitted.
Thank you,
Sam McCullough
Agree 100%
Dear HubSpot team,
would yo be able to provide some color on this high level item?
Consideration Yes/ No? , Already spec-ed out? In plan? ETA?
Thank you.
Recently opened a ticket on this. Standard functionality in Zendesk. Our customers are asking for visibility in their outstanding tickets.
Good Idea.
Hi,
I could really use this feature as well. Thanks.
This is a must. Zendesk does this so nicely. If you want to use hubspot as a help desk you cant right now.
Dear Hubspot team,
would you be able to provide and kind of feedback when this enhancement would be available.
Thank & regards,
Ralf
If we can provide a support inbox feature to our customers, it would be great if our customers can provide this to their clients as well! It’ll help to integrate the service tools like the support form and ticket automation, and allow our customers to manage all their service offerings in HubSpot.
Yes we need a portal so users can acces their ticket history anytime, its crucial and better user experience.
I have been talking the same issue with support. VERY VERY URGENT
It’s a very lack of functionality. We were using ZENDESK, but it’s the same in ZOHO CRM or any other support software
I’ll post a reply here with some details
El portal podría ser algo similar a lo que internamente tiene HUBSPOT con todos nosotros. De forma que se pueda redirigir a la gente a abrir un ticket por FORMULARIO o en su portal o bandeja de entrada de tickets.
The portal could be something similar to what HUBSPOT internally has with all of us. So that you can redirect people to open a ticket by FORM or in your portal or ticket receipt tray.
La funcionalidad es muy importante porque ahora las respuestas quedan desperdigadas. Sólo tenemos la opción de llamar por teléfono o enviar un email, pero el usuario no tienen una visión conjunta de su TICKET.
The functionality is very important because now the answers are scattered. We only have the option of calling by phone or sending an email, but the user does not have a joint vision of his TICKET.
HubSpot lo denomina “Ver tu bandeja de entrada de asistencia técnica” que da acceso justo a lo que debería tener cada portal de cliente.
HubSpot
calls it “View your technical support inbox” which gives you just access to what each customer portal should have.
Tickets Portal Link
Tickets Portal
Agreed, we too are using Zendesk, and are in the process of moving into Hubspot Service. This is a valuable feature that provides clients with the ability to see, so that they do not have to contact us to receive a status, etc.
It would definitely be nice if we had this feature. Some way for them to track a ticket, and its status. I am not sure if we need the full inbox style view, but a way to click a link and see the current thread and status would be helpful. As would being able to query it in a bot for authenticated users.
A simple web form with an ability to see currently submitted tickets, their status, and an ability to post replies on individual tickets would be fantastic.
PLEASE make this possible, this is the only thing that gave me pause while I’m considering service platforms.
Yes, please!
We love Service Hub but we find this to be a very frustrating omission from the feature set. Keen to see this incorporated as part of the Pro package (if not Starter).