Hello Tilly !
I just tested the new portal feature “ticket permission” (when you check the box “Allow your customers to view any tickets that their company is associated with”) which seems great ! : question => do you plan on making evolution about it in order to let only some “purchasing role” accessing it ?
It’s a must-have to be able to define some key users/admins who can see every ticket from all the users of their company, but that others can only see their own.