Thanks for the customer portal for ticket consulting but for us to use it several things are missing :
Customisation :
it should be possible to customize content starting with the Title “tickets” but also choose ourselves among the ticket properties the ones we want to display (exampe custom property about the category or I installed a rolling custom ticket number to replace the record ID but I cannot add it in this view
Languages :
We are using 5 differents languages but I can only define one for the ticket portal which means I have to go for English to allow most to use it but 80% of my clients are French …
Content :
As we are not just dealing with tickets for clients it would be nice to be able to share invoices or even deals through the same portal.
Multiversion :
Same as for the knowledge base, it would be great to be able to have differents versions for different client segments
Hope seeing soon some evolution on this portal which could become a great tool