Hi everyone! My name is Hallie, and I’m an Associate Program Manager on our CXM Team here at HubSpot. I wanted to share that two columns have been added in the Customer Portal - “Requestesd by” and “Ticket Owner”. There’s more information on this update here. I hope this is helpful! 
We’re looking for more flexibility in controlling which ticket fields are visible to our customers in the ticket portal. Right now, the limited ability to customize what information is exposed makes it difficult for us to strategically manage the data our customers see.
There are certain internal fields we’d prefer to keep hidden, while other fields would be valuable for our customers to view. The ability to tailor this visibility would help us improve transparency where it matters, without overexposing internal processes or irrelevant details.
Ideally, we’d like to see more granular controls, such as field-level visibility settings within the portal. This would give us the flexibility to create a more intentional and effective customer experience.
Is this type of enhancement currently being considered on the roadmap?
@kstanwyck - this was a requirement of us as well. In talking with our account manager just recently it sounds like this may not be on a current roadmap. Which is disappointing, but I think the focus is on the CMS and sales side of things for HubSpot. I’d love to be corrected on that if indeed there are plans!
Hi everyone! I wanted to provide another update on this. Origially, I marked it as ‘Delivered’ because the specified property/column for ‘requested by’ was added along with ‘ticket owner’ in the Customer Portal. There are currently further plans in development for additional customization options, so you can choose other ticket properties to display! I’ll update this post again as soon as more details around a beta or full release are available. Thanks for your continued feedback and patience. 
Woo hoo! This is great news @hhiggins - thank you for the updates!
@hhiggins - this is really excellent news. I apprecate the follow up, and correction!
Adding “custom properties” to the “Ticket listing page” would also be handy. Thanks for considering.
Would be great if to add “Custom Ticket Properties” to “Ticket Listing Page”.
Excellent. In my case I want to hide the ticket owner from the customer portal, so giving more flexibility would be great.
Hi Hallie, as a part of your development plans for customization options, please make it optional to display ticket owner and other fields. We do not want ticket owner displayed in the customer’s pov. The ability to toggle this off would be be very helpful. Thank you.
Yes, we very much want the Ticket ID to show in the Customer Portal.
Hoping it’s in the next round of improvements!
Hi everyone, I’m very excited to share that this is now available in public beta (and you can request access here). With this release, you can customize which ticket properties and columns display in the customer portal, rename your column headers, and rearrange the order in which they’re listed. Feel free to reach out to me with any issues or feedback (jadam@hubspot.com)
Been testing it since the private release and it was was well received by our internal team who really wanted to make sure customers were able to export a list of tickets. In the past they had been asking us to because they couldn’t get all the details we wanted to show them.
Hello! This feature is now live. You can select up to 10 ticket properties, rearrange the order of the columns, and rename column headers to match your business terminology as needed.
Hello, thanks for the update. How do I customize the ticket properties?
@hhiggins so cool that this is live now.
one thing I noticed though is that downloading the table does not contain the selected columns but only the “old” ones.
can this be adjusted? our customers are asking for this.
thanks.
@Nina_Biessmann We’re working on updating the ticket export to match customized property columns as they’re displayed. Should be out within the next month.
Hi @CowensCNX , excited to share that is this functionality is now live. You can add up to 10 properties on the ticket listing page, reorder and rename them.