Very important functionality. The portal is very limited without the ability to customize fields.
Would be well appreciated for us aswell.
This would indeed be a great function to have!
We really need this functionality.
My customers would really appreciate this functionality, very enthusiastic for this.
The capability to add additional properties and filtering has also been submitted in a separate thread. Please upvote here - https://community.hubspot.com/t5/HubSpot-Ideas/More-filters-in-customer-portal/idc-p/804137#M145658
Hey @CowensCNX,
I’m David from the hapily support team! We have a Customer Service Portal app that would solve your problem!
We recently launched a new feature that allows you to customize what ticket properties are displayed to your customer. You can see how this works / what it looks like in this blog post!
Here’s a link to the app’s HubSpot Marketplace listing so you can check it out yourself. And if you have any questions or need help setting it up, feel free to reach out. I’d be happy to hop on a call with you!
Best,
-David Staat
This will be very useful if we can add more columns/fields on the customer portal, in our organization as we have a lot of tickets being raised from being departments and we would love to add “description” to the fields so that we will be able to see quickly a summary of what the ticket is about.
We are rather new users of Hubspot, and with all the “premium subscriptions” we have, I was stunned by the fact that this configuration option is missing from the Customer Portal.
Come on Hubspot, make it happen!
I addition to being able to control the ticket properties displayed, it would also be beneficial to be able to create different Portal Subdomains based on the ticket pipeline, as we have subsets of users who would need different access to different types of tickets. As well as the ability to control visibility into the different types of tickets and ticket pipelines.
Some examples from our use case would be:
We have Enrollers who process applications and would only need to be able to see and interact with the application tickets they are responsible for assisting with enrollment.
We have a different subset of users who would need access to view and see the support tickets, for themselves and for their organization
And maybe a different subset to view and manage terminiations.
Happy to provide more detail or context to this idea, if needed.
+1
While I love the customer portal concept, I find it especially lackluster in what content is sharable. It would be much more valuable for us to be able to customize what ticket properties our customers/clients are able to see. While the conversation visibility in the portal is useful, it doesn’t really distinguish the portal from the email chain in whatever software the client uses (i.e. Outlook). The customer could just as easily (or with more ease) access the same information via Outlook, so the customer portal doesn’t really add value. Adding the option to show ticket properties would give Hubspot users more opportunity to add value and visibility for their customers.
Agreed - only being able to show “Open” and “Closed” statuses is very limiting. It would be wonderful to be able to customize the properties exposed, including Jira integrated ones.
This. This is key for any user of the customer portal functionality. We really want to adopt the portal, but it’s hard to sell to other stakeholders when it’s so limited in its functionality and ability to communicate with the client on specific items (custom properties, exporting of data, etc.).
totally agree on this one.
we’re using the customer portal and would love to include individual ticket properties (like pipeline and time to resolve) so that SLA management would also become visible to our customers.
totally agree and would love to have a lot more flexibilty here
Hi everyone, I’m on the customer portal team and this is currently in the works. We’re hoping to kick off a beta in a few weeks. Let me know if anyone would be interested in joining the beta.
@jolieadam - I would be interested. This is something we are really interested in!
@jolieadam raising my hand here to join the beta 
@BMattson @Nina_Biessmann Reaching out by email.