Hi everyone! I wanted to provide another update on this. Origially, I marked it as ‘Delivered’ because the specified property/column for ‘requested by’ was added along with ‘ticket owner’ in the Customer Portal. There are currently further plans in development for additional customization options, so you can choose other ticket properties to display! I’ll update this post again as soon as more details around a beta or full release are available. Thanks for your continued feedback and patience. 