We’re looking for more flexibility in controlling which ticket fields are visible to our customers in the ticket portal. Right now, the limited ability to customize what information is exposed makes it difficult for us to strategically manage the data our customers see.
There are certain internal fields we’d prefer to keep hidden, while other fields would be valuable for our customers to view. The ability to tailor this visibility would help us improve transparency where it matters, without overexposing internal processes or irrelevant details.
Ideally, we’d like to see more granular controls, such as field-level visibility settings within the portal. This would give us the flexibility to create a more intentional and effective customer experience.
Is this type of enhancement currently being considered on the roadmap?