Hello, we would like to add functionality to customize the fields on the Ticket Listing Page of the Customer Portal. Currently, the fields are limited to ID, Subject, Created, Last Activity, and Status. Our support team is about to bring the Customer Portal live for our clients. Due to the number of tickets that are submitted from each organization we would like to provide an efficient way for our clients to monitor and manage existing tickets. Our specific use case for this functionality would be to add an Original Requestor field allowing them to easily commuicate internally and hopefully prevent duplicate tickets from being submitted. I’m sure that other companies will see value in making other fields available for their clients as well.
Hello,
It will be interesting to have the possibility to set which properties can be showed on the customer portal such as category or priority for example.
Thanks !
To elaborate further the ability to have certain custom fields visible to the customer. In our use case, we are a home builder and use this to track warranty items in new homes. It is essential to know which room of someones house a ticket is in. For example, a broken light fixture. Which room? Having that info as a column in the list view or on the detail page is critical. We recently migrated to hubspot from zendesk. It exists in zendesk. The backend features of Hubspot are better than zendesk but the customer facing side is lacking.
This is essential for us.
This is absolutely essential to us as well. We have not been successful with instituting a workaround, and it’ a massive pain point for our cleints.
Great idea! Our clients would love to see this feature.
This priority column would be great to have for clients to track especially the high-priority tickets in the table view without going into each of the tickets. Thanks!
It really would be great for us to add more data to our ticket listing page. Our customers need to see the progress of their tickets as they move through our service system. Overall we just need a TON more functionality in the customer portal and knowledge base features in HubSpot!
We would like the “ticket owner” as an option to display in the customer portal, for obvious reasons (i.e. who do they ask to speak to).
Really need more control of the information the customer can see.
Please!
Agree strongly. Our clients enter their own tracking numbers (from other internal systems) and must reference tickets using this tracking number - so it really must be a portal column, for them to be able to use the portal.
Waiting for this functionality
This is a very basic feature that could dramatically improve the customer portal.
We would strongly prefer to display our own case reference number property in place of the record id. We’d like to show the name of the primary contact to make it easier for the external teams that are on the customer side of the portal to manage their tickets. We’d like to create a text field which can have custom messages that provide quick references for status details or action items for them.
There’s really no end to the possible improvements this could allow.
My customers would really appreciate this functionality, very enthusiastic for this.
This would be very beneficial for us
Waiting for this, is very important
When we doing this?!
Hey @FCadiou,
I’m David from the hapily support team! We have a Customer Service Portal app that includes this feature. You can customize which ticket properties your customers see every time they log in to your portal. Check it out here.
We can also perform custom work (at request) to add any specific features you need.
Let me know if you have any questions. I’d be happy to hop on a call with you!
Best,
-David Staat
this is absolutley critical
I installed the Hapily Customer Portal and subscribed to the Enterprise plan and can pleasantly say they have a custom field selector to show the fields I need in the ticket list of their portal.
In addition their ticket details page actually shows all email correspondence, not just the most recent exchange.