# Customer messages are lost?

**URL:** <https://community.hubspot.com/t/customer-messages-are-lost/56266>\
**Category:** CRM\
**Created:** [May 5, 2022, 7:46am UTC](https://community.hubspot.com/t/customer-messages-are-lost/56266 "2022-05-05T07:46:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![PYu](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pyu/32/194804_2.png) [@PYu](https://community.hubspot.com/u/PYu)\
**Post date:** [May 5, 2022, 7:46am UTC](https://community.hubspot.com/t/customer-messages-are-lost/56266/1 "2022-05-05T07:46:14Z")

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Hi, I can’t receive customers’ messages recently. I can receive their e-mail but no messages, I checked my website and there is nothing wrong. Do you know what happened?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 5, 2022, 7:55am UTC](https://community.hubspot.com/t/customer-messages-are-lost/56266/2 "2022-05-05T07:55:27Z")

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Hi @PYu,

Can you please share more context? How have you received these emails before? Which HubSpot tools were you using for that?

Best regards

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**Author:** ![PYu](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pyu/32/194804_2.png) [@PYu](https://community.hubspot.com/u/PYu)\
**Post date:** [May 6, 2022, 3:13am UTC](https://community.hubspot.com/t/customer-messages-are-lost/56266/3 "2022-05-06T03:13:20Z")

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Sorry for the late reply. For more information, please see the picture below, the message part is lost. I never received emails like this before. I think we use the contact form 7 plugin for our website. Do I answer your questions correctly?

 ![hubspot.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/e/ee4d4076498b9b84c81d52aa740da1c73b534bbd.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 6, 2022, 4:11am UTC](https://community.hubspot.com/t/customer-messages-are-lost/56266/4 "2022-05-06T04:11:20Z")

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Hi @PYu,

This does not look like an issue originating in HubSpot – I’d recommend checking with the support of the plugin provider if they can troubleshoot this.

Best regards!