# Customer Input before using Messages

**URL:** <https://community.hubspot.com/t/customer-input-before-using-messages/1685>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [April 19, 2017, 3:49pm UTC](https://community.hubspot.com/t/customer-input-before-using-messages/1685 "2017-04-19T15:49:52Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![hroberts](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hroberts/32/52294_2.png) [@hroberts](https://community.hubspot.com/u/hroberts)\
**Post date:** [September 25, 2017, 7:59pm UTC](https://community.hubspot.com/t/customer-input-before-using-messages/1685/9 "2017-09-25T19:59:13Z")

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We now provide an optional setting on a per message basis that will prompt a visitor to enter their email address after initiating a chat with a user! This can be found by clicking Edit \> Message. Under the Welcome Message, you can toggle on the “Capture email address after visitor sends first message” setting.

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_[View the full topic](https://community.hubspot.com/t/customer-input-before-using-messages/1685)._