# Customer feedback survey

**URL:** <https://community.hubspot.com/t/customer-feedback-survey/97488>\
**Category:** Customer Feedback Tool\
**Tags:** enterprise\
**Created:** [January 10, 2024, 9:05am UTC](https://community.hubspot.com/t/customer-feedback-survey/97488 "2024-01-10T09:05:19Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![MSniezek](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/msniezek/32/73118_2.png) [@MSniezek](https://community.hubspot.com/u/MSniezek)\
**Post date:** [January 10, 2024, 9:05am UTC](https://community.hubspot.com/t/customer-feedback-survey/97488/1 "2024-01-10T09:05:19Z")

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Hey guys!  
I would like to ask for help with establishing an automation process for contact with customers in case of discrepancies in feedback surveys with Slack.

How can I set up an integration between HubSpot and Slack, when the customer places a new submission with a bad rating, I want to get a custom set message on my slack channel with the link to the client ticket.  
Is that possible? 🙂

Thank you.

BR,

Mateusz

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [January 10, 2024, 10:10pm UTC](https://community.hubspot.com/t/customer-feedback-survey/97488/2 "2024-01-10T22:10:21Z")

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Hello [@MŚnieżek](https://community.hubspot.com/t5/user/viewprofilepage/user-id/689920), thank you for posting in our Community!

You can set up an integration between HubSpot and Slack to automate the process you’re looking for. Here’s a knowledge base [with more information](https://knowledge.hubspot.com/integrations/how-do-i-use-the-slack-integration).

- In your HubSpot account, go to the ‘Integrations’ or ‘App Marketplace.’
- Please search for the Slack integration and install it.
- Follow the prompts to connect your HubSpot account with your Slack workspace.

You can create a workflow triggered by a new submission with a bad rating in HubSpot.

I want to invite our top experts @danmoyle, @TomM2, and [@Jigar\_Thakker](https://community.hubspot.com/t5/user/viewprofilepage/user-id/610147) any recommendations for [@MŚnieżek](https://community.hubspot.com/t5/user/viewprofilepage/user-id/689920)?

Thank you,

Pam

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [January 12, 2024, 8:26pm UTC](https://community.hubspot.com/t/customer-feedback-survey/97488/3 "2024-01-12T20:26:45Z")

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Hey there [@MŚnieżek](https://community.hubspot.com/t5/user/viewprofilepage/user-id/689920) and welcome to the community!

Here’s a Feedback submission based workflow I created with the trigger “Feedback sentiment” is a specific level, and with Slack connected, I’m sending the message to a specific user (myself) and also to a channel (my team’s channel).

 ![Screenshot 2024-01-12 at 3.24.39 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/3/f3dbc0009bd3b0613838903d4ae735282b7bfd23.png)

Hope that helps!

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**Author:** ![MSniezek](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/msniezek/32/73118_2.png) [@MSniezek](https://community.hubspot.com/u/MSniezek)\
**Post date:** [January 15, 2024, 7:09am UTC](https://community.hubspot.com/t/customer-feedback-survey/97488/4 "2024-01-15T07:09:00Z")

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Hi Dan,

Thank you so much for the reply and all the information. Highly appreciated 🙂 Could you also point me where I can find the tab you shown me on the screenshot above? Can’t find it. Thank you!

BR,

Mateusz

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**Author:** ![MSniezek](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/msniezek/32/73118_2.png) [@MSniezek](https://community.hubspot.com/u/MSniezek)\
**Post date:** [January 22, 2024, 3:18pm UTC](https://community.hubspot.com/t/customer-feedback-survey/97488/5 "2024-01-22T15:18:21Z")

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Hi Dan,

Thank you so much for the reply and all the information. Highly appreciated. Could you also point me where I can find the tab you shown me on the screenshot above? Can’t find it. Thank you!

BR,

Mateusz

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [January 23, 2024, 1:42pm UTC](https://community.hubspot.com/t/customer-feedback-survey/97488/6 "2024-01-23T13:42:27Z")

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Hi [@MŚnieżek](https://community.hubspot.com/t5/user/viewprofilepage/user-id/689920) - that’s the [Workflows tool](https://knowledge.hubspot.com/workflows/create-workflows) in HubSpot. Just create a Feeback-based workflow, and you should see the trigger shown in the example.