# Customer Feedback Survey - Increase Limit

**URL:** <https://community.hubspot.com/t/customer-feedback-survey-increase-limit/34665>\
**Category:** HubSpot Ideas\
**Tags:** feedback-surveys\
**Created:** [March 29, 2021, 2:07pm UTC](https://community.hubspot.com/t/customer-feedback-survey-increase-limit/34665 "2021-03-29T14:07:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![caitlinhalpainy](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/caitlinhalpainy/32/41549_2.png) [@caitlinhalpainy](https://community.hubspot.com/u/caitlinhalpainy)\
**Post date:** [March 29, 2021, 2:07pm UTC](https://community.hubspot.com/t/customer-feedback-survey-increase-limit/34665/1 "2021-03-29T14:07:06Z")

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Currently, HubSpot only allows you “To create 50 customer loyalty surveys (NPS) at any one time. This includes active, draft, and inactive surveys. To create a new survey, you’ll need to delete an existing survey.”

This is a problem when it comes to tracking. In our business, it is important that I keep deleted, dated information pertaining to our customers (i.e. the point of a comprehensive CRM). I

While the majority of our surveys do not get responses. I need to (from a customer services perspective) be able to reference when/if we survived an order after the product ships. Having accurate records of this allow me to advise the customer if they were given an opportunity to voice their feedback. If I start deleting surveys, I will no longer have these records. I need another solution.

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**Author:** ![JChlostaGS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jchlostags/32/76793_2.png) [@JChlostaGS](https://community.hubspot.com/u/JChlostaGS)\
**Post date:** [December 7, 2021, 3:12pm UTC](https://community.hubspot.com/t/customer-feedback-survey-increase-limit/34665/2 "2021-12-07T15:12:56Z")

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The cap was increased to 100 but we reached this limit as well now. Absolutely support to be able to create more custom surveys than this. +1

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**Author:** ![Rich\_Tank](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rich_tank/32/75231_2.png) [@Rich\_Tank](https://community.hubspot.com/u/Rich_Tank)\
**Post date:** [July 5, 2024, 12:35pm UTC](https://community.hubspot.com/t/customer-feedback-survey-increase-limit/34665/3 "2024-07-05T12:35:45Z")

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This is a very low limit for an Enterprise tool. At the very minimum additional capacity should be purchaseable, but on Service Enterprise, surely 1k or more would be reasonable.