# Customer-facing Rollback Import

**URL:** <https://community.hubspot.com/t/customer-facing-rollback-import/76201>\
**Category:** HubSpot Ideas\
**Tags:** object-importexport\
**Created:** [February 28, 2023, 11:19pm UTC](https://community.hubspot.com/t/customer-facing-rollback-import/76201 "2023-02-28T23:19:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [February 28, 2023, 11:19pm UTC](https://community.hubspot.com/t/customer-facing-rollback-import/76201/1 "2023-02-28T23:19:13Z")

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Hi HubSpot -  
I signed us up for the Beta feature allowing for rollback of import and I noticed and was confirmed by HubSpot Tech that this feature is currently available to HubSpot Support.  
I would like to suggest to make it available to HubSpot Admins/users too. That feature saved me hours of time in the past and is extremely helpful.

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**Author:** ![PHix](https://avatars.discourse-cdn.com/v4/letter/p/ecb155/32.png) [@PHix](https://community.hubspot.com/u/PHix)\
**Post date:** [April 20, 2023, 11:37am UTC](https://community.hubspot.com/t/customer-facing-rollback-import/76201/2 "2023-04-20T11:37:04Z")

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I would find this very useful. Having just had to manually delete contacts, companies, and deals imported from a poorly formatted csv, I can say that this would save a lot of time. When I was chatting with a customer service rep, she shared screenshots with the rollback feature available. I just assumed I had it as well but when I went to check it wasn’t available to me for any imports. Is there a reason why this isn’t available to us? And why would a CS rep tell me to use that feature if it isn’t available to customers?

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [April 24, 2023, 4:38pm UTC](https://community.hubspot.com/t/customer-facing-rollback-import/76201/3 "2023-04-24T16:38:25Z")

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This option was available for us during Beta but was removed when it went live. I agree that this feature is really a time-saver. I also just learned last week that eventhough you contact Customer Support to rollback import/association, they wouldn’t be able to do it if you selected the “update existing contacts” only versus “update and create new contacts”.