# Customer Details Log - Delay **URL:** \ **Category:** CRM\ **Tags:** chat\ **Created:** [August 19, 2024, 10:53pm UTC](https://community.hubspot.com/t/customer-details-log-delay/114781 "2024-08-19T22:53:13Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![TRossetti](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@TRossetti](https://community.hubspot.com/u/TRossetti)\ **Post date:** [August 19, 2024, 10:53pm UTC](https://community.hubspot.com/t/customer-details-log-delay/114781/1 "2024-08-19T22:53:13Z")
Hi there, I am reaching out to see if anyone has any tips for the below? I found in the last 2 weeks that I did not have any form fills generating into customer details within my contacts list. Then on the 14th of August around 10 customers came in at one time - 4.12PM to be exact. It’s like there was a glitch/lag or delay in form fills on the website then loading into my customer’s list. I keep attempting form fills on this site and the lag is still happening. Usually customer’s details will appear immediately in the list. I wanted to see if others have experienced this recently and if there is any troubleshooting I can try to ensure this wont happen again. Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 20, 2024, 3:57am UTC](https://community.hubspot.com/t/customer-details-log-delay/114781/2 "2024-08-20T03:57:14Z")
Hi @TRossetti, In many years of using HubSpot, I have not experienced this. Just to confirm, are you using HubSpot forms, directly embedded onto your website and landing pages using the embed code – or added to HubSpot website and landing pages? Is there a third-party integration involved? Best regards ---
**Author:** ![TRossetti](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@TRossetti](https://community.hubspot.com/u/TRossetti)\ **Post date:** [August 21, 2024, 10:37pm UTC](https://community.hubspot.com/t/customer-details-log-delay/114781/3 "2024-08-21T22:37:46Z")
Hi Karsten, thanks for your reply. I am not using hubspot forms - we just have code embedded on the website. The website I am referring to is built in squarespace. Form fills appear to be working agian, which means I can see new customer detials appeaing in the CRM\>Contacts section. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 22, 2024, 4:10am UTC](https://community.hubspot.com/t/customer-details-log-delay/114781/4 "2024-08-22T04:10:52Z")
Hi @TRossetti, In that case, the issue is likely not on the HubSpot side. As I mentioned, I have not experienced this in many years. To troubleshoot this, you would have to find out _exactly_ how your website form information is captured and passed on to HubSpot. It sounds like your third-party form tool may have been impacted or not have passed information to HubSpot immediately. Best regards! ---
**Author:** ![himanshurauthan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/himanshurauthan/32/53076_2.png) [@himanshurauthan](https://community.hubspot.com/u/himanshurauthan)\ **Post date:** [August 22, 2024, 11:21am UTC](https://community.hubspot.com/t/customer-details-log-delay/114781/5 "2024-08-22T11:21:33Z")
Hi @TRossetti, The delay you’re experiencing with form fills not immediately appearing in HubSpot could be due to how your embedded code communicates with HubSpot via API. A common issue might be related to API rate limits or integration delays between Squarespace and HubSpot. To troubleshoot this: 1. **Check Integration** : Ensure that the API connection between Squarespace and HubSpot is stable and does not encounter rate limits. 2. **Monitor Logs** : Review any API logs or HubSpot’s Activity Monitor to check for delays or errors in data submission. 3. **HubSpot Delay Troubleshooting Guide** : For more guidance on dealing with delays, refer to [HubSpot’s Troubleshooting Guide](https://knowledge.hubspot.com/forms/troubleshoot-hubspot-forms). Best regards, Did this post resolve your question? If so, please help the community by marking it as the accepted solution.