# Customer Agent Opening Hours

**URL:** <https://community.hubspot.com/t/customer-agent-opening-hours/136231>\
**Category:** HubSpot Ideas\
**Tags:** agents\
**Created:** [July 15, 2025, 8:40am UTC](https://community.hubspot.com/t/customer-agent-opening-hours/136231 "2025-07-15T08:40:43Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![JDalyatHubSpot](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jdalyathubspot/32/19573_2.png) [@JDalyatHubSpot](https://community.hubspot.com/u/JDalyatHubSpot)\
**Post date:** [August 24, 2026, 5:00pm UTC](https://community.hubspot.com/t/customer-agent-opening-hours/136231/2 "2026-08-24T17:00:43Z")

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This is now delivered with Customer Agent as a fallback! if you update your chatflow to assign to users and teams and then select “Assign to Customer Agent if no users are available”. This will allow reps who are available to take the ticket first, and if reps are unavailable it will rotate to customer agent

 ![image](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/6/966ff779d155d94ba18b0db68cda9bd0c97190ae.png)

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