# Customer Agent: Keyword Triggers

**URL:** <https://community.hubspot.com/t/customer-agent-keyword-triggers/134680>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [June 17, 2025, 9:37pm UTC](https://community.hubspot.com/t/customer-agent-keyword-triggers/134680 "2025-06-17T21:37:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JEscobar93](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jescobar93/32/203418_2.png) [@JEscobar93](https://community.hubspot.com/u/JEscobar93)\
**Post date:** [June 17, 2025, 9:37pm UTC](https://community.hubspot.com/t/customer-agent-keyword-triggers/134680/1 "2025-06-17T21:37:25Z")

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Since there’s a fairly low amount of Triggers allowed when configuring an Agent, it would be great to have the triggers be a bit more flexible and behave like keywords rather than having exact-matching on. I’m using a lot of my limit of Triggers on variations of words like “cancel” and “cancellation”, when a smarter keyword setup would capture “cancellation” from “cancel”.

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**Author:** ![andreaLIT](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@andreaLIT](https://community.hubspot.com/u/andreaLIT)\
**Post date:** [July 10, 2025, 8:48pm UTC](https://community.hubspot.com/t/customer-agent-keyword-triggers/134680/2 "2025-07-10T20:48:20Z")

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How are you using “cancel” and “cancellation” in triggers? I do not want those to be triggers for a human as our humans can not cancel a users subscription and we have KBAs describing the steps.