Custom Workflow Actions - get the contact that is assigned to the ticket

[Andro]

Hi,

I’m building a Custom Workflow Action that will be used in ticket based workflows. I successfully added ticket properties to the payload. But now I also need some information from the contact record that is assigned to the ticket. Is it possible to simply add contact information (name and email) to the payload as well or do I need to get this through the API?

[Teun]

Hi @Andro_ ,
You would need to retrieve the associated objects of the ticket, using the first endpoint of the docs, and then use the ID in the response to retrieve the contact properties themselves by using the contacts API.