# Custom Ticket Snoozing

**URL:** <https://community.hubspot.com/t/custom-ticket-snoozing/109504>\
**Category:** HubSpot Ideas\
**Tags:** properties\
**Created:** [June 17, 2024, 3:54pm UTC](https://community.hubspot.com/t/custom-ticket-snoozing/109504 "2024-06-17T15:54:49Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![AAlbano25](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@AAlbano25](https://community.hubspot.com/u/AAlbano25)\
**Post date:** [June 17, 2024, 3:54pm UTC](https://community.hubspot.com/t/custom-ticket-snoozing/109504/1 "2024-06-17T15:54:49Z")

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My company uses Hubspot ticketing to triage our customer’s account cases between internal teams. Salesforce has a function that allows you to “snooze” a ticket for a custom amount of time in a specific status using a time/date property within a ticket, so that the ticket will go into one status for a determined amount of time and then revert back into another status after that time is up.

This was an extremely helpful funciton for queue management and for followups and I’d love for Hubspot to develop this feature as well. Hubspot does allow for something similar using Workflows, however the workflow only allows you to set a case in a specific status for a static amount of time for all tickets, whereas I’m looking for something that can handle a dynamic time/date based on the context of the ticket.

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