# Custom Refund Reasons **URL:** \ **Category:** HubSpot Ideas\ **Tags:** object, products-line-items\ **Created:** [February 23, 2022, 5:55am UTC](https://community.hubspot.com/t/custom-refund-reasons/51991 "2022-02-23T05:55:06Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![AH3420](https://avatars.discourse-cdn.com/v4/letter/a/7ab992/32.png) [@AH3420](https://community.hubspot.com/u/AH3420)\ **Post date:** [February 23, 2022, 5:55am UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/1 "2022-02-23T05:55:06Z")
We only have three refund reasons now, but there are many situations in our real life. I think the custom refund reasons feature will be beneficial and valuable for all of us. ![refund reason.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/b/6bd4ecd1efd7eac55a4cc524d803269b4a96046c.png) ---
**Author:** ![KBarberSG](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@KBarberSG](https://community.hubspot.com/u/KBarberSG)\ **Post date:** [July 21, 2022, 2:56pm UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/2 "2022-07-21T14:56:03Z")
We just ran into this. Custom refund reasons are such a basic part of a business I’m surprised HubSpot doesn’t offer them. ---
**Author:** ![JeremyHong](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jeremyhong/32/38249_2.png) [@JeremyHong](https://community.hubspot.com/u/JeremyHong)\ **Post date:** [October 27, 2022, 7:30pm UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/3 "2022-10-27T19:30:43Z")
Yeah, this is needed by many. The payments feature seems pretty half baked at the moment. ---
**Author:** ![MMcIntosh5](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@MMcIntosh5](https://community.hubspot.com/u/MMcIntosh5)\ **Post date:** [August 1, 2024, 4:48pm UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/4 "2024-08-01T16:48:36Z")
Yes, this is needed please. We have customers that pay a deposit which is fully refundable at conclusion of project. The reasons provided are not at all useful to us in this scenario. Please allow custom reasons for refund ---
**Author:** ![Jayant12](https://avatars.discourse-cdn.com/v4/letter/j/ccd318/32.png) [@Jayant12](https://community.hubspot.com/u/Jayant12)\ **Post date:** [July 31, 2025, 7:13pm UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/5 "2025-07-31T19:13:58Z")
Surprised that this is not there in Hubspot. I want to keep track of what discount code user applied to get a refund and realizing I cannot do it. ---
**Author:** ![TransparencyCo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/transparencyco/32/66201_2.png) [@TransparencyCo](https://community.hubspot.com/u/TransparencyCo)\ **Post date:** [August 31, 2025, 5:25am UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/6 "2025-08-31T05:25:10Z")
Echoing the requests of others that the ability to configure additional refund reasons should absolutely be a feature that is available at this point. Payment processing has been here 2+ years and the three basic refund reasons configured out of the box just don’t cut it. ---
**Author:** ![ClaytonS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/claytons/32/91109_2.png) [@ClaytonS](https://community.hubspot.com/u/ClaytonS)\ **Post date:** [September 30, 2025, 1:51pm UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/7 "2025-09-30T13:51:51Z")
We are still having this issue with refund reasons. ---
**Author:** ![EmilyNunes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/emilynunes/32/53712_2.png) [@EmilyNunes](https://community.hubspot.com/u/EmilyNunes)\ **Post date:** [April 23, 2026, 8:22pm UTC](https://community.hubspot.com/t/custom-refund-reasons/51991/8 "2026-04-23T20:22:59Z")
Hi everyone! I’m Emily from the Commerce Hub Product team. I’m excited to share that we have custom refund reason in public beta. Check out [this link](https://app.hubspot.com/l/product-updates/?rollout=307901) for more details.