# Custom Properties - label vs internal value **URL:** \ **Category:** CRM\ **Tags:** companies\ **Created:** [April 17, 2019, 8:32pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038 "2019-04-17T20:32:06Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![gelflex-cc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gelflex-cc/32/25042_2.png) [@gelflex-cc](https://community.hubspot.com/u/gelflex-cc)\ **Post date:** [April 17, 2019, 8:32pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/1 "2019-04-17T20:32:06Z")
Every time I have set up a custom property the label copies itself to the internal value. Not sure when this happened but more than 1 in my list of 139 the label and internal value is different. Field is set for dropdown select. Constants - I am the only active user currently I did not do this. This field listing in many companies is underlined as invalid. Goal - determine what happened ensure this can not happen again make appropriate adjustments ---
**Author:** ![Mike\_Eastwood](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mike_eastwood/32/70075_2.png) [@Mike\_Eastwood](https://community.hubspot.com/u/Mike_Eastwood)\ **Post date:** [April 17, 2019, 11:22pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/2 "2019-04-17T23:22:24Z")
Hey Chris, Were the any “special characters” in the label? I’ve seen a comma, in a label, mess with the internal value and it’s not apparent until you save the change. Mike ---
**Author:** ![gelflex-cc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gelflex-cc/32/25042_2.png) [@gelflex-cc](https://community.hubspot.com/u/gelflex-cc)\ **Post date:** [April 18, 2019, 1:19pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/3 "2019-04-18T13:19:28Z")
[@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) Good question. There could be commas and parenthesis. The red circle I fixed yesterday there was one name in each. The black circle was not changed. As this is an important selection, would I be better with a radio select instead of a dropdown? How best to have multiple names? Thank you. ![Untitled.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/c/bc0812ff3917ce60c72fc80cf5e394ddb0b3a082.png) ---
**Author:** ![Mike\_Eastwood](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mike_eastwood/32/70075_2.png) [@Mike\_Eastwood](https://community.hubspot.com/u/Mike_Eastwood)\ **Post date:** [April 19, 2019, 12:59am UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/4 "2019-04-19T00:59:43Z")
Hi Chris This is a bit tedious but it works (I’ve tested it). For all the values with commas you’ll have to paste them in **one by one** like this: 1. Go to the Property Editor (Settings \> Properties \> Your Property) 2. Edit your Property 3. Choose “Load Options” 4. Chose “Paste in your own options” 5A. Paste in one option at a time: ```auto John (Jack) Gardener, Pamela Lowe; john_jack_garderner_pamela_lowe ``` You can see I added underscores instad of spaces for the internal value that’s because I’m a geek (that’s how you’d write it in code) and it makes it easier to see that its a valiable not a label. 5B. Then you can specifiy the delimiter in your list. I chose a semi-colon so HubSpot will ignore the comma (which is the default delimiter). 5C. Choose “Add to current options” ![Screen Shot 2019-04-19 at 12.49.10 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/7/5744aa4149a1b1373fb728e8de0852f5c46ddfc2.png) 6. Go back to Step 3 and repeat for eaach option. In theory we should be able to paste a list of options and add them all at once but I could never get it to work. Have fun Mike ---
**Author:** ![HubSpotMaster](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hubspotmaster/32/31853_2.png) [@HubSpotMaster](https://community.hubspot.com/u/HubSpotMaster)\ **Post date:** [April 19, 2019, 2:08am UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/5 "2019-04-19T02:08:53Z")
I have had the comma issue before. It happened when I was copying and pasting text strings that had a comma in it. When I pasted it, it ended at the comma For example --- “This, is a test” --- if I copied and pasted it this would show up -- “This” ---
**Author:** ![gelflex-cc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gelflex-cc/32/25042_2.png) [@gelflex-cc](https://community.hubspot.com/u/gelflex-cc)\ **Post date:** [April 19, 2019, 1:29pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/6 "2019-04-19T13:29:05Z")
@HubSpotMaster Interesting thanks for sharing. For me, all the items were there as expected and then somehow they changed. I do not have the date they changed. Trying to look at the property history. There was an anomaly where the text was underlined in red on records. Not sure if I asked a question on it. ---
**Author:** ![gelflex-cc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gelflex-cc/32/25042_2.png) [@gelflex-cc](https://community.hubspot.com/u/gelflex-cc)\ **Post date:** [April 19, 2019, 1:35pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/7 "2019-04-19T13:35:06Z")
[@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) THANK YOU. Easier is not a requirement. I will tackle this now. ---
**Author:** ![gelflex-cc](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gelflex-cc/32/25042_2.png) [@gelflex-cc](https://community.hubspot.com/u/gelflex-cc)\ **Post date:** [April 26, 2019, 6:26pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/8 "2019-04-26T18:26:31Z")
[@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) OH NO, maybe I can’t Follow directions. I was missing Aaron Werner, Jason Tu. I know this as they are red underlined in the CRM and I searched for them in properties where they were missing. I did this - 1. Go to the Property Editor (Settings \> Properties \> Your Property) 2. Edit your Property 3. Choose “Load Options” 4. Chose “Paste in your own options” 5A. Paste in one option at a time: `John (Jack) Gardener, Pamela Lowe; john_jack_garderner_pamela_lowe` You can see I added underscores instad of spaces for the internal value that’s because I’m a geek (that’s how you’d write it in code) and it makes it easier to see that its a valiable not a label. 5B. Then you can specifiy the delimiter in your list. I chose a semi-colon so HubSpot will ignore the comma (which is the default delimiter). 5C. Choose “Add to current options” and they were there three times ---
**Author:** ![hannalofving](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hannalofving/32/104050_2.png) [@hannalofving](https://community.hubspot.com/u/hannalofving)\ **Post date:** [November 9, 2022, 8:42am UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/9 "2022-11-09T08:42:57Z")
[@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) this “Add to current options” is not found in this step now. Do you have any idea how to change the internal values now? ---
**Author:** ![Mike\_Eastwood](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mike_eastwood/32/70075_2.png) [@Mike\_Eastwood](https://community.hubspot.com/u/Mike_Eastwood)\ **Post date:** [November 10, 2022, 8:13pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/10 "2022-11-10T20:13:39Z")
Hi @hannalofving Once properties are in use (e.g. in a form) or have data they cannot be changed. Assuming you have the correct User Permissions you could create a new option (with a new Label and Name) then migrate all the old property data to the new property. It’s as much fun as it sounds (no fun). But it works. Mike ---
**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\ **Post date:** [November 11, 2022, 4:44pm UTC](https://community.hubspot.com/t/custom-properties-label-vs-internal-value/14038/11 "2022-11-11T16:44:40Z")
Hi [@Mike\_Eastwood](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9259) hope you are doing well! Thanks for sharing 🙂 Best, Diana