I’m new to HubSpot, but I didn’t realize this was an issue until I tried to just add a field for notes and realized I couldn’t. My use case is we are meeting people at tradeshows and want to be able to quickly add the new leads to the CRM and make a few notes right on the form without having to leave the form.
It seems to me that if a playbook and an email can be added to the contact record, why can’t a form submission be treated the same way and we’d just be able to click on that activity and see the entire form submission. The form itself should be storing the info, not the contact record. If this was the case, we could map anything or nothing to the contact record in a property if we so desired, but the form submission would still show up in the activity feed.