Hello, we provide telephony solution that integrates with Hubspot.
We use: calling-extensions-sdk
Recently our customers reports few problems
1. Random empty error message popup in HS - Fixed by us
We solved this issue by upgrading SDK in our project and fix compatibility, but it seems that on HS side, breaking changes were introduced.
2. CTI is not opening at incoming call
We didn’t find any bug from our implementation side, also it seems that everything passed in HS side, but without opening CTI (showing iframe). Were any changes from your side introduced? It worked for more then two years, thanks! We use funtion of sdk incomingCall()
We need to solve 2. issue as soon as possible, also we aren’t sure if it’s SDK that has a problem or HS app.
We are more than willing to provide more information!