# CTAs with Visitor Identification

**URL:** <https://community.hubspot.com/t/ctas-with-visitor-identification/98717>\
**Category:** APIs & Integrations\
**Tags:** developer-tools\
**Created:** [January 26, 2024, 12:14am UTC](https://community.hubspot.com/t/ctas-with-visitor-identification/98717 "2024-01-26T00:14:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![carlykube](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@carlykube](https://community.hubspot.com/u/carlykube)\
**Post date:** [January 26, 2024, 12:14am UTC](https://community.hubspot.com/t/ctas-with-visitor-identification/98717/1 "2024-01-26T00:14:25Z")

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Does the Visitor Identifcation API work to show/hide CTAs (slide-in banners, specifically) for visitors that have been authenticated in my own external authentication system?

I was hopeful this would work, but the information [here](https://knowledge.hubspot.com/forms/use-targeting-rules-in-pop-up-forms-and-chatflows#contacts) makes me think that it might only work for chatflows.

More Context:

I’m trying to show a slide-in banner CTA based on the authentication status of a visitor in my own external authentication system.

I’m using the [Visitor Identifiation API](https://developers.hubspot.com/docs/api/conversation/visitor-identification) to identify authenticated visitors and have confirmed that a hubspot token is being generated successfully.

The CTA targeting rules for the slide-in are set-up to show the CTA when “Logged-in visitor” is true.

The CTA is still not being shown for the authenticated user, though. So I was hoping to get more information about how CTAs work with the “Logged-in visitor” targeting rule(s).

Thanks!

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [January 26, 2024, 6:16pm UTC](https://community.hubspot.com/t/ctas-with-visitor-identification/98717/2 "2024-01-26T18:16:47Z")

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Hey, @carlykube. Welcome to our community! My review of the documentation yielded the same result as you, that this is a feature limited to chatflow targeting and not CTAs. “Logged-in visitor (Chatflows only)”.

We’ll leave this open in case other users have alternate suggestions or a workaround they can offer.

Best,

Jaycee

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**Author:** ![carlykube](https://avatars.discourse-cdn.com/v4/letter/c/87869e/32.png) [@carlykube](https://community.hubspot.com/u/carlykube)\
**Post date:** [January 26, 2024, 6:21pm UTC](https://community.hubspot.com/t/ctas-with-visitor-identification/98717/3 "2024-01-26T18:21:14Z")

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Ah, bummer. But thanks for reviewing and the response [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074)!

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**Author:** ![MatthewPux](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@MatthewPux](https://community.hubspot.com/u/MatthewPux)\
**Post date:** [April 15, 2024, 7:38pm UTC](https://community.hubspot.com/t/ctas-with-visitor-identification/98717/4 "2024-04-15T19:38:47Z")

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Need this.