# CTA pop up

**URL:** <https://community.hubspot.com/t/cta-pop-up/94675>\
**Category:** Blog, Website & Page Publishing\
**Tags:** ctas\
**Created:** [November 23, 2023, 1:51pm UTC](https://community.hubspot.com/t/cta-pop-up/94675 "2023-11-23T13:51:12Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![StefanFJ](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@StefanFJ](https://community.hubspot.com/u/StefanFJ)\
**Post date:** [November 23, 2023, 1:51pm UTC](https://community.hubspot.com/t/cta-pop-up/94675/1 "2023-11-23T13:51:12Z")

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Hello,

Created CTA pop up on the landing page with contact me here that goes to email. Now I just get to a black hubspot page. Anyone know the potensial problem?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 23, 2023, 1:52pm UTC](https://community.hubspot.com/t/cta-pop-up/94675/2 "2023-11-23T13:52:55Z")

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Hi @StefanFJ,

Can you please share a screenshot of the settings (mail to / email link)?

Best regards

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**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [November 23, 2023, 4:59pm UTC](https://community.hubspot.com/t/cta-pop-up/94675/3 "2023-11-23T16:59:54Z")

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Hey @StefanFJ as Karsten mentioned an example will help troubleshooting this, however, I would have a hunch with what’s causing this.

When you say a “black HubSpot page” what are you seeing exactly? Is it definitely a HubSpot page?

Are you linking to a HubSpot page or an external page?

The reason I ask is beacuase CTAs use [query strings](https://en.wikipedia.org/wiki/Query_string) to track analtyics information. However, a website needs to be configured on how to interpret query strings. Some website may be configured to read the query strings as a url piece. So if I said “[mywebsite.com](http://mywebsite.com?utm=google)” most website would be configured to ignore the ?.. section. This feeds the analytics information. However, some websites might recognise it as a piece of the url. You might have something like “[mywebsite.com](http://mywebsite.com?cartID=123)” to inform the website what the user is doing.

If it’s not a HubSpot page you’re linking to, my hunch here would be that the website is not configured to interpret analytics query strings. However, I would need an example to confirm.

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**Author:** ![StefanFJ](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@StefanFJ](https://community.hubspot.com/u/StefanFJ)\
**Post date:** [November 26, 2023, 1:02pm UTC](https://community.hubspot.com/t/cta-pop-up/94675/4 "2023-11-26T13:02:02Z")

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It works now. Not sure why.

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**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [November 27, 2023, 4:15pm UTC](https://community.hubspot.com/t/cta-pop-up/94675/5 "2023-11-27T16:15:32Z")

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Me neither