# CTA Pop-up button not working **URL:** \ **Category:** Lead Capture Tools\ **Tags:** starter\ **Created:** [June 28, 2023, 2:12pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296 "2023-06-28T14:12:05Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![IArtean](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IArtean](https://community.hubspot.com/u/IArtean)\ **Post date:** [June 28, 2023, 2:12pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/1 "2023-06-28T14:12:05Z")
Hi! I’ve been trying to add a CTA on our website. The purpose of this is for the users to subscribe to our newsletter. So it’s a pop-up. It’s being shown in the right way but when you try to click the CTA button “Ma abonez” (which means subscribe) it’s not working. Any idea why? How can I troubleshoot this? If you want to test - please access this page Worth mentioning that: - the CTA has an integration with gravity forms so the user is completing the form from gravity - the pop-up is shown only to unknown users Thanks! Iulia A. ---
**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\ **Post date:** [June 28, 2023, 8:27pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/2 "2023-06-28T20:27:58Z")
Hello @IArtean thank you for posting in our Community! I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary to see a specific example of this CTA. Kindly, Pam ---
**Author:** ![IArtean](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IArtean](https://community.hubspot.com/u/IArtean)\ **Post date:** [June 29, 2023, 8:31am UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/3 "2023-06-29T08:31:59Z")
Thank you! That’s a good suggestion. I will try to reach them. ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [June 29, 2023, 11:48am UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/4 "2023-06-29T11:48:17Z")
Hi @IArtean I’d be confident this is due to a styling issue or Javascript conflict on your page. I’m not sure the HubSpot pop-ups have a gravity forms integration right now, is this a custom pop-up? If you’d like to send on a page with this on it I’d be happy to take a look! ---
**Author:** ![IArtean](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IArtean](https://community.hubspot.com/u/IArtean)\ **Post date:** [June 29, 2023, 2:22pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/5 "2023-06-29T14:22:34Z")
Thanks, Tom, for helping me on this. You are right, it’s not integrated, I got confused. I am using a form that was previously made in Gravity forms and then was connected to HS. But inside the pop-up you were right that there is a Hubspot form 🙂 Can you access this page: [Contact Brunomag - Dezvoltare software și consultanță București](https://www.brunomag.ro/contact/) then scroll a bit? The pop-up should appear. I am adding 2 attachments with the errors that I am getting when trying to subscribe. ![pop up error.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8f576bcfae2fd3d3b65c100a804319b22e0ac155.png) ![pop error 2.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/5/35ea553ceb3085b58343816566e7f5dddca53478.png) Let me know. Iulia ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [June 29, 2023, 2:53pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/6 "2023-06-29T14:53:16Z")
Hey @IArtean thanks for sending that on! When I try to submit I see an error: "formSubmissionValidationType: “INVALID\_LEGAL\_CONSENT\_OPTIONS” So some of the GDPR options aren’t correct for some reason. It seems like the GDPR opt-in you have setup is causing an issue. If you remove the GDPR opt-in, publish, then add back in and publish again does it solve the issue? If not, are you using any custom HTML in your portal [GDPR options](https://knowledge.hubspot.com/privacy-and-consent/set-default-notice-and-consent-language-for-gdpr-enabled-forms-pop-up-forms-documents-and-meetings)? It’s hard to tell without seeing your setup, but it means the GDPR/Consent to process options have gotten into some weird state where it’s not communicating correctly with the HS system. ---
**Author:** ![IArtean](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IArtean](https://community.hubspot.com/u/IArtean)\ **Post date:** [June 29, 2023, 3:37pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/7 "2023-06-29T15:37:12Z")
Indeed, the problem is the GDPR option. Thanksss! I’ve removed it and then tried a test and it worked. The GDPR is mandatory so I have to add it somehow. Now I need to see what’s not working.. Maybe the settings for GDPR are not correct and then when it’s added the subscription brakes. ---
**Author:** ![IArtean](https://avatars.discourse-cdn.com/v4/letter/i/e68b1a/32.png) [@IArtean](https://community.hubspot.com/u/IArtean)\ **Post date:** [June 29, 2023, 3:52pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/8 "2023-06-29T15:52:22Z")
I’ve find a way to add the GDPR info and now it’s working 🙂 Thanks @Tom for working with me on this. ---
**Author:** ![SArnold13](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@SArnold13](https://community.hubspot.com/u/SArnold13)\ **Post date:** [July 31, 2023, 9:41pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/9 "2023-07-31T21:41:43Z")
@TomM2 Hoping you can help with a similar issue! On [this page](https://info.newleaders.org/washington-state-resources), the 2 toolkit buttons and 3 guide buttons toward middle of page are supposed to open a pop-up form (I used the CTA beta feature). When I click on a button though, it opens in a new blank page with **about:blank#blocked** in the URL bar. HubSpot support said the buttons don’t work with the template I’m using and said I should contact the developer of the template, but that doesn’t help me. Are you able to help? ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [August 1, 2023, 9:31am UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/10 "2023-08-01T09:31:58Z")
Hey @SArnold13 my answer would be pretty much the same to be honest, it’s really difficult to troubleshoot something without having insight into how it was built. However, when I click those buttons I’m seeing the pop-up form, are you not? If not it might be an issue with your browser or an extension. ![TomM2_0-1690882310988.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/1/21e8066d76d50f74aa01a765d28249f852e6c338.png) ---
**Author:** ![SArnold13](https://avatars.discourse-cdn.com/v4/letter/s/58f4c7/32.png) [@SArnold13](https://community.hubspot.com/u/SArnold13)\ **Post date:** [August 1, 2023, 3:48pm UTC](https://community.hubspot.com/t/cta-pop-up-button-not-working/84296/11 "2023-08-01T15:48:45Z")
Thank you for the response! It ended up being template related. I swapped out the template and that resolved the issue.